Toolmann PTY LTD

Terms and conditions

Terms and conditions

The information contained in this website is of a general nature and does not take in to account your personal needs and requirements.

We always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.

We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

COMPLIMENTS

Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one.

If one of our representatives has provided you with exceptional service in any way, please let us know, so that we can further encourage them via a feedback process.

CONCERNS

If, for any reason, you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.

If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.

NEED AN UPDATE ON YOUR COMPLAINT

If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.

RESOLUTION

We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 14 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible.

When we have completed our investigation we call or will write to let you know the outcome and the reasons for our decision.